Thank you for shopping at BEAUTYBUY. Our online shop provides unique fashion product from our independent designers back by high quality material and reliable production.Our members of QA team inspect each product before packaging to ensure the maximum customers satisfaction.
If you are not entirely satisfied with your purchase, it is easy to exchange or refund. Simply follow the instructions, and submit a request for return/exchange in your order page and we will try our best to meet your request.
Have a hassle-free exchange as long as it is in stock.
Send the returned purchase in its original packaging with original label back to our return center. We will issue a refund to your original payment method within 1 week.
1. Please include the following information in the return package :
① Order number and product SKU of the item(s) you want to return.
② Shipping label (outside the package).
③ Reasons for return.
Please E-mail and show the item of the problem to us, for example, show the photos of item(s)quality-related issue or wrong size to us by E-mail.
We will refund you after we have received your package and inspected it.
2. Return Announcement
① Due to hygiene reasons, unless the items are visibly defective, we cannot offer refunds on earrings, lingerie, ect.
② Please contact us no later than 14 days after you have received your order.
③ Please send the item(s) back to us through a local post office instead of express services like DHL, UPS, TNT, and FEDEX. By choosing one of the above-mentioned fast delivery options you might incur in import taxes and the delivery might be delayed due to the customs clearance process. We will only arrange a replacement or issue a refund after we receive and inspect the returned item.
④ Once your returned item has been received, and it complies with our returns policy, we will issue a refund to you through the payment method used at the time of purchase.
⑤Please allow 2-3 weeks from the time you mail your return for it to be processed. We will send you an email once your return request has been successfully processed.
⑥ BEAUTYBUY reserves the right to final decision on the interpretation of these return policies.
If you want to return an item with no quality issues, customers will be responsible for paying the return shipping fee and then the refund or exchange will be processed once we have received the item.
If you have a unique situation that is not covered in the policy above, please contact us at : beauty.BUY6868@gmail.com
Your order will be fully refunded if it’s cancelled within 24 hours of purchase.
Please submit a help ticket from Contact Us if you decide to cancel the order.
For orders cancelled after 24 hours of purchase but before shipment, a 15% cancellation fee is applied.
We will NOT accept order cancellation request if the order shave already been shipped.